Reservations and Cancelation Policies


3 Days prior the arrival date, NO PENALTY.

Less than 3 days prior the arrival date:



3 days prior of normal check-out or more:

Less than 3 days prior the Check-out date: FULL CHARGE OF STAY.

If you need to change your reservation date, please contact us minimum four (4) days “prior” to your original reservation, calling free directly to the Hotel, from USA: 1 (800) 253-2702 or 011 52 (987) 872-3200. In México dial 1 (800) 215-2200. Or send an e-mail to

OFFICE AND OPERATION HOURS: Monday to Friday 8:00 am to 5:00 pm., Saturday and Sunday from 9:00 am to 2:00 pm CT.

Persons must be 21 years old to be able to make a reservation or cancellation.